Terms & Conditions
Our terms define your rights and responsibilities. Both documents align so account creation, deposits and gameplay rules match what this privacy policy protects.
LEGAL REFERENCE
Your Privacy Matters at tongwd
We handle your account details, payment information and gameplay data with strict protection standards. This policy shows exactly how tongwd keeps your information secure, what we collect and...
Data ProtectionPayment SecurityAccount PrivacyTransparencyYour Control
Our Privacy Commitment
tongwd operates under privacy principles that align with data protection frameworks applicable in supported Indonesian regions. When you open an account, deposit via DANA, OVO, GoPay or QRIS, or browse our lobby, we collect only what's needed to run your account, process transactions and comply with local law. We never sell your personal data to third parties. Your information stays within our
systems and trusted payment processors. We encrypt sensitive details in transit and at rest. This policy covers account sign-up, gameplay activity, payment history and support interactions across all our platforms.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PLATFORM TRUST SIGNALS
How We Protect Your Trust
Encryption Standard
All transmissions between your device and our servers use TLS 1.2 or higher, the same standard banks use to protect financial data.
Payment Processor Partners
We work with licensed payment handlers for DANA, OVO, GoPay and QRIS—each one certified to handle Indonesian financial transactions securely.
Data Minimisation
We collect only the information needed for account creation, deposits, withdrawals and regulatory compliance—nothing extra, nothing sold.
Regular Audits
Our systems undergo periodic security reviews to identify and close potential vulnerabilities before they affect your account.
Breach Response Plan
If any security incident occurs, we notify affected users immediately and provide clear steps to protect your account and linked payment methods.
Staff Training
Our team completes ongoing privacy training so your data is handled correctly by everyone who touches our systems.
WHY THIS PLATFORM
Consistency Across Our Policies
Cookie Policy
Separate from this policy, our cookie page explains tracking and analytics. We use cookies only for account security, session management and user preference storage.
Deposit & Withdrawal Terms
Payment security details in our transaction policy cross-reference this privacy document so you see the full picture of how DANA, OVO, GoPay and QRIS payments are protected.
Responsible Use Guidance
We provide tools to manage your account activity. Privacy protections ensure those tools and your usage data stay confidential between you and tongwd.
Dispute Resolution
If you dispute a charge or gameplay outcome, we handle your case privately. Data from disputes stays confidential and doesn't affect your privacy rights.
Account Closure
When you close your account, we retain only records needed for accounting and legal compliance. Personal gameplay logs are deleted within 90 days.
Policy Updates
If we change this privacy policy, we notify you via email and in-account alert. You can always review the current version here before continuing to use tongwd.
PLATFORM SNAPSHOT
What Shapes Our Privacy Approach
Account Ownership
Your account is yours alone. We never access your gameplay...
Payment Isolation
When you deposit via DANA, OVO, GoPay or QRIS, your...
Gameplay Privacy
Your session history, bet amounts and game choices stay private...
Bonus & Promo Tracking
When you opt into a promotion, we track your participation...
Device & Location Data
We log your device type and approximate region to prevent...
Data Retention Timeline
Active account data is kept as long as you play...
Privacy Policy Questions
We collect your name, email, date of birth, phone number and address. We also verify your identity and payment method. These details are required to open your account, comply with local law and prevent fraud.
Your payment information goes to certified processors—we never store full card numbers or wallet credentials. Transactions use encryption and secure APIs. You can view your deposit and withdrawal history inside your account anytime.
Yes. Email our support team with a data access or deletion request. We respond within 30 days. Active account data stays until you close your account. After closure, we retain records for 7 years per Indonesian law.
No. We don't sell or rent your personal data. We share information only with trusted payment processors, fraud prevention services and government agencies where local law requires it.
While your account is active, we retain all gameplay data and transaction history. After closure, we keep account records for 7 years for compliance. Gameplay logs are deleted after 90 days unless a dispute is open.
Contact support immediately. We investigate unauthorized access, freeze the account if needed and help you secure it. We also check if your linked payment methods were affected and advise next steps.
We use cookies for session management, security and preference storage. We don't use tracking pixels or analytics tools that share your data with third parties. See our cookie policy for full details.