Terms vs Privacy
Terms set the contract for using the lobby; privacy explains the data side of that contract. They cross-reference each other so nothing falls between the two documents.
LEGAL REFERENCE
Our Legal Notices in One Place
This is where we keep the legal wording behind your tongwd account — the terms you accept when you open the lobby, the privacy stance we apply to...
TermsPrivacyCookiesJurisdictionAccount Rules
Policy Posture and Regional Wording
tongwd operates where local law permits and adjusts what you see based on your supported region. Our terms cover account eligibility, verification steps, how disputes are handled, and the conditions under which a lobby session can be paused or closed. Privacy notices explain what we log when you sign in, how long we hold it, and your rights to request a copy
or removal. Cookie wording sits beside the consent banner. If you bank via DANA, OVO, GoPay or QRIS, the payment clauses set out our role versus your wallet provider's role across Indonesia.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PLATFORM TRUST SIGNALS
Editorial Trust Behind Each Policy
Plain Language
We rewrite legal clauses into readable English so you don't need a lawyer to understand what you've accepted. Original wording stays linked underneath for the moments you want the precise legal text.
Version History
Every policy carries a revision date and a short note describing what changed. You can scroll back through prior versions so the wording you accepted last month is still visible today.
Regional Tailoring
Clauses that depend on Indonesian rules are flagged inline. Where local law permits different handling, we state both the regional position and the platform default so the gap is clear.
Independent Drafting
Our policy team drafts terms separately from the marketing desk. That separation keeps the legal wording faithful to obligations rather than to lobby promotion language.
Data Minimisation
Privacy clauses spell out what we don't collect alongside what we do. Reducing the footprint shapes the policy as much as the legal duty to disclose it does.
Audit Trail
Policy edits run through an internal review queue with sign-off from compliance. The audit trail is referenced when you ask why a particular clause reads the way it does.
WHY THIS PLATFORM
Consistency Across Sibling Policy Pages
Cookies vs Privacy
Cookies wording lives in its own page but inherits definitions from the privacy notice, keeping terminology aligned when you move between the consent banner and the wider policy.
Account Rules vs Terms
Account rules summarise the everyday behaviour expected in the lobby. Terms hold the binding version, so any conflict defers to the legal text.
Jurisdiction vs Access
Jurisdiction notes describe where tongwd is offered; access rules describe what loads for you. The two pages share the same supported-region list.
Payment Clauses
Payment-related wording across DANA, OVO, GoPay and QRIS uses identical definitions of wallet provider, settlement and reversal so sibling pages don't drift.
Dispute Path
Whether you arrive from terms, sportsbook rules or the wallet policy, the dispute path described is the same single channel with the same response window.
Revision Dates
Every sibling policy carries the same date format and the same change-log convention, so you can scan revision history without re-learning the layout.
PLATFORM SNAPSHOT
How This Policy Hub Is Laid Out
Table of Clauses
A clause index sits at the top of each policy...
Inline Definitions
Hover or tap any defined term and the meaning surfaces...
Last Updated Stamp
Each notice carries a visible last-updated stamp at the top...
Print View
A print-friendly toggle strips the lobby chrome and renders the...
Cross Links
Where a clause depends on another notice, an inline link...
Language Toggle
Indonesian-language versions sit beside the English text. The legal force...
Frequently Asked Legal Questions
The governing law clause is stated at the foot of our terms and applies where local law permits. For Indonesia, regional clauses sit beside the default text so you can see how the two interact before you accept.
Send a privacy request through the legal inbox using the email tied to your account. We verify your sign-in, compile the file, and return it within the window stated in our privacy notice.
We post the revised wording with a new date stamp and a change note. Material changes trigger a sign-in prompt so you can read the difference before continuing to use the lobby.
Payment clauses set out our role and your wallet provider's role separately. tongwd handles the lobby side; DANA, OVO, GoPay or QRIS handle the wallet side under their own terms.
Yes. Closure requests run through the privacy channel. We retain only the records legally required after closure, and the retention period is listed clause-by-clause in our privacy notice.
Open a thread through the dispute channel with your session reference. The policy team reviews logs, applies the relevant clause, and replies in the same thread until a written outcome is reached.
The version history block at the bottom of each policy lists every revision with its date and a short note. Click through to read the wording exactly as it stood at the time.